Originally Posted by
Kagehitokiri
standards (not just preferences) , whether it is for service or coffee , vary
luxury does not mean cutting something because it is not highly profitable
The better hotels in this forum will have good coffee in their lounge (if applicable), outlets and room service. FS HK is one of them on all counts. TUH as well.
Owners can put pressure to cut something if it's not profitable though. GMs risk "capital" putting pet projects through.