FlyerTalk Forums - View Single Post - Hyatt - Best Rate Guarantee - Experiences - MASTER THREAD - WIKI
Old Jul 20, 2017, 10:18 am
  #2730  
paul00
 
Join Date: Jul 2013
Posts: 812
According to the Points, Miles & Martinis blog, Hyatt will be changing the terms and conditions of the BRG on 31 July. The following is a news release from Hyatt quoted by The Weekly Flyer in the blog post:

Hyatt has offered a Best Rate Guarantee since 2003 to guarantee that Hyatt provides the lowest online, publicly available and immediately bookable rates for room reservations at Hyatt hotels worldwide. If a guest finds a lower qualifying rate elsewhere, Hyatt’s Best Rate Guarantee will now match the comparable lower rate and also offer a $50 credit to the guest, valid for use on a future Hyatt stay booked on Hyatt.com. The $50 credit will be provided as a single use offer code within four days of checkout of the initial stay and must be used within one year of being issued. This benefit will replace the current Best Rate Guarantee, which offers a 20% discount on valid lower rates found and is intended to underscore the value of booking directly with Hyatt for the best experience.
Personally I think this change is highly regrettable. The USD 50 credit on a future stay booked on Hyatt.com is less attractive than a 20% discount on the matched price on the existing booking. Also, will it be possible to file a BRG claim for the subsequent booking based on the Hyatt.com rate before the USD 50 credit is applied? If not, this change would represent a further devaluation to Hyatt's BRG.

I struggle to see how this chimes with Hyatt's objective of incentivising direct bookings...

Edit: Mommy Points has posted the full text of the new BRG terms and conditions which will come into effect on 31 July

Last edited by paul00; Jul 20, 2017 at 11:23 am
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