Originally Posted by
Often1
AS and VS are two entirely separate air carriers owned by the same holding company. Until they file and DOT approves a Single Operating Certificate, they will remain that. The SOC won't be filed until key systems --- reservations, IM, RM being among them --- are chugging along.
Your beef is indeed with AS as the ticketing carrier. While AS can't force VS inventory, it may request it and I suspect that it would be forthcoming. This is a manual and ad hoc process for these two carriers because it is new. It might take several days, but it could likely have been done.
I would send a note to AS even though you have made other arrangements and ask that it do a better job of training regarding how these cross-carrier requests are to be made.
I think you mean VX (Virgin America) as opposed to VS (Virgin Atlantic). AS (Alaska) has nothing to do with VS (Virgin Atlantic).