Originally Posted by
pnt1
Apologies if this isn't the correct forum, but wanted to share my experience this AM flying from Cologne to Lisbon on Eurowings.
I tried to access the LH Senator Lounge with my UA *G Card, but was denied as I was flying on a basic fare. They emphasized that even Senators on a basic fare were no longer able to access the lounge and that it is part of a new policy.
I fly this route almost every week, and this is the first time I've had this issue. Has there actually been a policy change recently?
write to LH and ask for compensation. You were denied access. Some dragons in CGN need re-training. No change to UA access to LH lounges when flying EW.