FlyerTalk Forums - View Single Post - [2017 NEWBIE LOUNGE] Ask Your "Newbie" AA Questions Here (flame free)
Old Jul 14, 2017, 11:28 am
  #1306  
JJeffrey
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Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,466
Originally Posted by turgutbey
Correct, it was booked as a single award SEA-CMB. I actually called back yesterday and a second agent agreed with me that a co-terminal change at a connection point is OK. Award was successfully changed w/o a fee. Quite the uphill battle b/c the first (incorrect) agent actually notated the record with her view and getting 2nd agent to go against 1st took some doing. I appreciate all the help!
Ugh, AA these days. It's bad enough that the AAgent doesn't know basic award routing rules (although not surprising). But to take it one step further and notate your record with incorrect information...
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