Originally Posted by
turgutbey
Correct, it was booked as a single award SEA-CMB. I actually called back yesterday and a second agent agreed with me that a co-terminal change at a connection point is OK. Award was successfully changed w/o a fee. Quite the uphill battle b/c the first (incorrect) agent actually notated the record with her view and getting 2nd agent to go against 1st took some doing. I appreciate all the help!
Ugh, AA these days. It's bad enough that the AAgent doesn't know basic award routing rules (although not surprising). But to take it one step further and notate your record with incorrect information...