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Old Jul 13, 17, 2:27 am
  #11  
TT-Jones
 
Join Date: Mar 2007
Location: MUC
Programs: LH FTL, UA Premier, AF Gold
Posts: 471
Just stick to the facts when you submit the claim.
Write a short and succinct summary - and of course add one sentence that this was a major inconvenience to you and your family. But don't rant.

The clearer your claim, the easier to handle for AB and the higher the chance for this to go though without much ado.

I am 4/4 for recent claims following the playbook above.
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