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Old Jul 12, 17, 9:35 am
Join Date: Jan 2016
Posts: 84
We ennded up reaching our final destination (Milan) 6.5 hours late. They had rebooked us on a later connecting flight before we left Boston despite my asking if anything could be done to help us make our connection, since we were slated to land 20 minutes before the connection departed. The Boston Swissport employees were useless and refused to even engage in a conversation. Upon landing is DUS I ran upstairs and saw our original connection pushing back. Very frustrating since they likely could've held it 10 minutes to get 9 of us on (with our extended family). I then asked if AB could put us on their next Alitalia codeshare flight (which had availability) and got nowhere. So, ultimately we hung out around Düsseldorf for 5 hours, finally reaching LIN 6.5 hours later than originally planned. Pretty frustrating since there were two feasible options I offered. So, we'll submit a claim and see what happens...
Aknoff is offline