Originally Posted by
spin88
Bags get damaged, and I know odd items like this are the most likely to be damaged. As others suggest the baggage people don't know how to handle them, and so I don't think this is one to bash United over.
if they are not trained to safely and securely load and transport such items, they should not do it.
United is apparently required to transport such items.
So United should train their employees/contractors appropriately.