Old Jul 11, 17, 9:37 am
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Here are two existing threads for this:
How Is SPG Amex Business Card Access to Sheraton Lounges Fulfilled at the Hotels? .
American Express and Starwood enhance cobrand credit card benefits

I would clearly call - not email - corporate customer service with this and state that you've not only received bad service but incorrect information from the SPG Rep.

This program has been around for over a year and it makes no sense that it cannot be executed properly.
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