Originally Posted by Dom Bologna

My friend and I each have AmEx SPG Business accounts, each of us has been denied Club Access in our last two stays.

Back in April I booked, and we stayed at the Sheraton Columbia Town Center, Maryland and were denied club access. When I got home, I sent an email to Starwood, via their contact page (http://www.starwoodhotels.com/corpor...language=en_US) and received the below apology and 2000 SPG points. I've redacted names.



Then last week, my friend booked, and we stayed at the Sheraton Laval, Quebec, and once, again, we were denied club access. This time the Manager telling us club access was $50 more. My friend sent an email to customer support.

Although the booking wasn't in my name, since this is the second time it's happened to me, I also sent an email to Starwood.



Now they say I need 30k spend on the card for Gold Status, to get Club Access.

Here's the reply I got (names redacted):



For reference, here's the AmEx Terms:
https://www.americanexpress.com/us/small-business/credit-cards/starwood-business-credit-card


https://www.americanexpress.com/us/c...referred-guest