Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 4,888
To be totally fair to the OP (who seems like just a semi-frequent traveler), airlines to have more strict policies regarding these things than other parts of the travel experience. For example, most hotels allow for cancelling and rebooking at no charge. The OP may have expected airlines to have a similar policy. The issue is the anger directed at Delta for standard industry practice.