Originally Posted by
Assimilated Cajun
Thanks so much. The person I'm dealing with is the sales manager at this small property, so if I were to escalate it would have to be to MR. The sales manager seems like a nice enough person, so I'm hoping that after the meeting (a few hours from now) she'll agree to enter it into the MR system. I'm afraid this may be a case not of unfamiliarity with the process but rather of incomplete/incorrect knowledge, which is usually much harder to address.
Keep in mind there are two different systems, one that is used for guest stays, and one that is used for meetings. Seems like some properties are lacking in knowledge of the second posting tool. Again, remember to keep receipts and names and dates of people you've talked to so all parties can be educated.
Good luck.