Originally Posted by fastflyer

I tried to use the Platinum guarantee -- first time in many years -- a few weeks ago for the Renaissance Palm Springs. An ordinary February weekend booking -- denied even after appeal. The hotel is sold out because of a small convention next door -- other nearby properties wide open. Not an extraordinary event (Superbowl, quadrennial convention, New Year's Eve), just a run-of-the-mill convention. Unbelievable.

Isn't an override intended exactly for this scenario?