Old Jul 3, 17, 10:41 pm
  #12  
canadiancow
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Join Date: Sep 2012
Location: SFO
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First, I want to say that I agree. Airport agents can do things that phone/res agents cannot.

That being said, while I understand this incident isn't the passenger's fault, it certainly isn't DL's fault either.

I've been in a similar situation on UA (inbound was a separate PNR, delayed, missed last flight of the night), and I was EXTREMELY grateful that they rebooked me on a flight the next morning. But I was fully prepared to buy a walk-up fare, even though "it wasn't my fault".
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