Originally Posted by
sbm12
They send lots of emails about expiring miles. And if yours expired that means you haven't been a UA customer in YEARS so you already moved on.
They sent ZERO emails about expiring miles. I had the Visa card maybe 2 years ago.
They really SHOULD send emails, snail mail, or something, to alert you to expiring miles.
Originally Posted by
IAH-OIL-TRASH
Mileage expiration is not only noted in communications from UA, but is noted on everyone's MP account page. Even if UA screwed up in communications, the information was at your fingertips. Mileage expiration at other carriers runs the same way. If you choose to ignore other airlines' notifications/statements/account page, you end up with the same result at the other airlines. And it sounds like you've had no use for United for the past 3 years anyway. UA has lie-flats to Maui this fall. Hawaiian/Virgin/Alaska are fine if you really don't travel much beyond their respective limited networks.
I flew United to Maui before, and was not impressed. Hawaiian/Virgin/Alaska are all much better. I rarely have need to visit the account page, and they don't allow AwardWallet to keep track.
There was ZERO communication from them. Last earned points less than 2 years ago.
Originally Posted by
tuolumne
Sounds to me like, "given all the problems United been having in the press, I expected them to bend the rules for me. Or maybe have no rules at all."
I expected them to care. They don't. They don't warn you about expiring miles, and then offer to let you BUY them back.
Originally Posted by
jtet
Yeah, with all those premium level hotel memberships, how hard would it have been to change the awards earning for a hotel stay to United miles, or points + miles. Even if you only do it for one stay every couple years. Duh. That's a pretty easy way to keep the account active. Or, maybe buy something from Home Depot or FTD via MP Shopping?
Points are not cash in the bank. Don't expect them to be treated that way.
If only I had known they were about to expire.
Originally Posted by
fastair
Did you have a point? Not at all related to my post.
Originally Posted by
IAH-OIL-TRASH
Yeah, OP had an expiring right-to-use that he/she did not exercise. Sort of like getting a coupon in a cereal box, not using it in time, and then claim Proctor and Gamble (or whoever) didn't tell him/her about the expiration date printed on it. Except P&G won't let one re-buy the value of a $1 coupon for 75 cents.
There was no expiration date printed on the miles. Poor analogy.