Originally Posted by
TimWong
I had a reservation for 4 nights but had to leave after the first night due to illness.
The nights were non-cancable so I paid 4 nights after checking out after the first night.
Now Spg.com credited 1 stay and 1 night
Is this normal or just an error due to my early departure? I'd also have a medical certificate to confirm that I had to leave early (and that I also needed for my employer).
Yes this is normal. Your account was credited for the night you stayed (earned). You should have discussed this with the hotel while on property and they may have been able to credit the 3 later night or allow you to use them on a future trip.
As I always suggest, talk with the property management , WHILE ON SITE, when unexpected situations or issues arise. It's easier to fix while on site than after the fact.
You can try calling the properly directly to see if they will credit or let you use later. That is your only option at this point.