Originally Posted by
NandoDave
The Which? (Consumers' Association) petition is for a mechanism of automatic compensation. For some reason British Airways is specifically named yet the remainder of airlines operating from the UK are not (they are grouped under 'other airlines').
Exactly which law ascribes an obligation to British Airways to "automatically" pay compensation?
How would that even work?
BA may not be obligated to give compensation automatically, but if they did it would make life much easier for their passengers, and it would save all of those customer service people from spending their days generating letters full of lies to deny claims.
BA know exactly how much compensation could be claimed by every affected passenger. Wouldn't it be nice if they all got an email like this?
"Dear Customer
You travelled on our flight
#123 on
date from ABC-XYZ. As this flight arrived xx hours late, due to _______you are entitled to compenation of $X00. Please go to
link and submit your bank details and you will receive your compensation in 3 days.
Sincerely
The new warm, fuzzie BA.
Flap, flap. Oink oink. Not.