Plane taken out of service- missed connection
June 28
aa125 lga/dfw
aa229 dfw/Koa
paid business class
after leaving the gate for a 6am flight, returned and plane was taken out of service making it impossible to make our dfw connection.
had to re-book coach lga-bos
connecting to a bos/lax/Koa getting us home over 6 hours later and forfeiting our 767 lie flat seats for bulkhead.
UPDATE: Sent off a letter and received a response from Customer Service - wonderful representative contacted me via phone and resolved our complaint; provided $500 voucher/person and a refund on the difference between coach and business for the LGA/BOS flight we were downgraded on. Very pleased with the results.
Last edited by hawaii-bound; Jul 14, 2017 at 10:27 pm
Reason: AA Resolution