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Old Jun 27, 17, 10:33 am
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,168
Originally Posted by 3Cforme View Post
I haven't flown from STS but I'm guessing this is a station where the ticketing, GA, baggage handlers, and marshallers are all the same three or four(?) people and they were all out of the tarmac at that point?
Back in the day, they would put up a sign in the airport (usually at the ticketing desk or baggage office if avaiable) that explained that an agent will be available AFTER the outbound flight departs. I guess younger people don't know how to do such things .

Again, OP, please contact AS customer relations and let them know what happened.
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