Originally Posted by
zebranz
After not being able to book an award flight on the web site for an Error and not being able to get anyone to answer the phone I sent an email asking for another USA number or help.
I received a response telling me how to book an award on the web site or to call the number(s) as listed on the web site.....
Improvement?
This is exactly what Lufthansa did to me last week (and their phone office was closed, so it was the same effect.) Not that this helps you, but just be reassured the grass isn't greener elsewhere.