Originally Posted by
Flexible preferences
Technical failure of aircraft
This is probably the route I would follow with the Ombudsman: the reason the aircraft could not take off was due to the technical failure of the supporting computers. A bit of a stretch, I know, but in terms of how LHR T5 has to work, the landbased computer systems are a crucial part of the aircraft's infrastructure - and obviously so since no aircraft could take off. The other aspect is that someone buying insurance would reasonably assume it covers circumstances like this, at least that was my hitherto reasonable assumption. Otherwise why bother?