FlyerTalk Forums - View Single Post - Executive Club [Account] Hacked... what's next?
Old Jun 23, 2017, 7:02 am
  #11  
Skatering
 
Join Date: Sep 2015
Location: YYZ (ex-LHR)
Programs: BA Silver, VS Red, OZ Silver
Posts: 446
It happened to me. Hacker changed the account email address so I couldn't see anything. Called immediately.

Took a lifetime to get resolved, and when it was unlocked, I had to call again because the hacker changed the country to Norway and I couldn't change it back online.

Very friendly call centre agent remarked 'it's amazing what hackers can do nowadays'. I mentioned how it's not particularly difficult when something so valuable doesn't have two-factor authorisation.

I'm sure two-factor will come at some point around 2030. We'll get TSA-Precheck around that time, too.
Skatering is offline