FlyerTalk Forums - View Single Post - American Express retention offers (2017-2019).
Old Jun 19, 2017, 6:27 pm
  #601  
C W
 
Join Date: Sep 2016
Location: LON, PDX
Programs: DL PM, AS MVP 75K, HH/SPG/MR Gold, Amex Plat, PRG, CSR
Posts: 2,064
Originally Posted by NYCRachel
Personal Platinum - 1st year with the card (got the 100k point offer a year ago). Offered 15k points or $100 credit if I spend 2k in next three months. Shocked I received any offer given the low spend I had on the account (<5k). I took the points.

Brought up that I have a CSR and didn't want to spend close to 1k a year in AFs and got mansplained for fifteen minutes why it is better than CSR. I didn't want to deal with this same excruciating phone conversation again, so I took the points.
It's literally their job to convince you to keep the card...
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