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Old Jun 18, 2017, 5:38 pm
  #9  
SparseFlyer
 
Join Date: Sep 2014
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Originally Posted by Often1
To shorten this and make it useful:

1. You are the marketing (ticketing) carrier's problem until the day of travel.
2. On the day of travel, it is the operating carrier which causes a delay which has the duty to effect a service recovery, e.g. rebook you.

Additional services such as concierge, hotel rooms, and soup, are all according to the policies of the operating carrier on the day of travel.

In its simplest terms what UA did or did not do at EWR is irrelevant because AC never got you there. If UA operated all flights on schedule or cancelled them all, you might never know as you never got there to be dealt with.

Had AC got you to EWR on schedule, you would have then become UA's problem if its onward to ATL could not accommodate you. That is because UA was the operating carrier.
But, technically speaking, if AC cancels YYZEWR and UA cancels EWRATL, then both airlines could assist. Regardless of the fact that you got to EWR or not.
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