Originally Posted by Annalisa12

I wrote a review on Trip Advisor which the manager replied to and said he was sorry (they weren't sorry on the day) and asked me to contact him.I said they should not of had paying guests at the hotel during that time. In the end I was asked/told that if I took my review down they would reimburse me for 2 nights of my stay (about A$500). I chose not to take my review down.