Originally Posted by
tatterdema
...
These things were not at all complicated, but the CSR seemed to WANT to cause issues.
There are always a few people like this. See the Air Canada/Aeroplan thread on "I work at the airport. You're wrong."
https://www.flyertalk.com/forum/air-...-re-wrong.html for a good case of airline agents refusing accurate guidance from knowledgeable customers.
Last edited by dayone; Jun 16, 2017 at 12:30 pm
Reason: Fix URL.