I'd rather the official BA rep to post company policy answers to non-controversial (or rather, non-subjective) questions rather than being used as a shortcut for other channels.
This could include recent/repeat topics such as what is the official policy on priority boarding, can the CE loos be used by economy pax, what exactly the 2-year status extension entails, etc.
So please, BA officials, be more active at the front of the FT house