Old Jun 13, 17, 1:31 pm
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,014
Were you explicitly charged (told you were) or was it automatically coded at check in and nobody thought to adjust?

Regardless, a phone call or a letter to the GM is warranted asking for the $38 removal and your points back for the "ruined" trip is very likely to be granted if asked for nicely. Mention the troubles and your time/effort and added expenses too.
joshua362 is offline