Originally Posted by
Dave Noble
Filling in the form may even take less time than filling in the message box form of FT to complain about filling in a form
Filling in the form is a nuisance so people are going to complain and not enjoy doing that.
Coming on to FT to post about having to fill in the form is cathartic and I suspect some relief at their frustration. A problem shared is a problem halved! So I suspect people are happier to spend more time doing that than filling in the form.
OP - my sympathies. I too would have somewhat grrr about this, and I also don't understand the lack of empathy you're getting in response.