FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
You can also call, type in the EGC number and find out if there is any value left on it. I had 1 drained and 1 still good. After that, you can speak to a rep to get the info about getting it replaced - if you have a receipt. No need to ask anyone to do it for you.