Originally Posted by
r_tsunami
Obviously hindsight is 20/20, but I think something as simple as "we will do our best to accommodate you in the case of any disruptions, those customers that are directly affected (Dubai, Saudi, Bahrain etc.) are already being rebooked on other airlines." Even one call to his management team to show he cared would have gone a long way with us.
Didn't the agent say this using different words though: "I guarantee that you can get out of Doha"?
Without even hearing the other side of the story I can see why you didn't get the best response in DPS.