Originally Posted by Single_Flyer

Definitely the early check in was nice (and unexpected!). I told them I wasn't expecting that and would be happy to wait to check in to our room.

They did offer us an upgrade to a City Harbour View room for $125 a night or an Opera View for $600+ a night. That was the disappointing part. Shouldn't those upgrades be standard per the terms of being an Explorist?

I actually happened to get to speak to the manager when I went back to inquire. He is working on it now, I will update. All the staff are very nice and he was apologetic about the first staff member's misinformation.