Originally Posted by
JetAway
If it's not owned or managed by Marriott what is the Marriott connection? Is it simply a licensing relationship (i.e., they get to call themselves the "Autograph Collection" and pay a fee to Marriott)?
Most hotels (of all brands) are franchisees & not owned by the hotel companies. The hotel companies usually have brand standards. This hotel seems to not give two patooties about the standard of Autograph Collection or Marriott & is basically saying sod off to anyone complaining.
This needs to brought to Marriott's attention, especially when the property is trying to get negative reviews deleted on TripAdvisor saying that people have not stayed at the property when they have indeed stayed.
I really think this is more a local management issue than even a franchise issue.
If you look at
this, the Pyramid Hotel Group owns/franchises a # of Marriott, SPG, Hilton, IHG, Carlton, & other companies. Some of the ones on the list get good reviews/honor elite bennies, etc.
This sounds like a rogue GM & staff.
Cheers.