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Old May 30, 2017, 4:03 pm
  #25  
akalra1187
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Join Date: Jun 2005
Location: London, UK
Programs: Etihad Gold, Emirates Gold, SPG Gold, Accor Platinum
Posts: 579
Originally Posted by Dogmatick
Hey akalra1187, just a question, how come you haven't mentioned that http://www.flyertalk.com/forum/etiha...-suitcase.html in this thread as well ?

You 'have chose' to be a customer of theirs so surely they should fix it ?
Airlines mishandling baggage isn't exclusive to Etihad; of course they should fix it, but it is something I have to take up with them directly.

Cutting services in lounges, and access to them, despite spending a lot of money to set them up does seem to be exclusive to the 'brains' behind Etihad.

- Cocktails removed from US lounges, never introduced in European lounges.

- A la carte dining removed from US lounges, during my last visit to the LHR lounge the menu was no longer actively offered. You had to ask for it.

- There was a time when Business class passengers/ Silver and above Etihad guest members got free spa treatments in the LHR lounge, not anymore.

- Huge reduction in selection of dishes in AUH Business lounge T3.

- Huge reduction in a la carte menu of F lounge in AUH T3.

- Reduction in spirits selection in AUH F lounge.

- Reduction in selection of free cigars in AUH.

- Used to be 1x Spa treatment and 1x Barber/Nails treatment complimentary in AUH F lounge when it first opened, now its one or the other.

- Caviar totally eliminated from F service, they used to have it on some routes.

- Changes to access rules to lounges for Etihad Guest members.

Keep it up Etihad ^

As for linking my old thread. I'm sure you enjoy having your belongings abused.
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