Originally Posted by
nldogbert
In your situation, what I see is that just the agent checking you in was
a) not well trained if she did not know how to change the FF number
b) did not use logic that you and she has seen that you are *G - why did she make it difficult for you to change it to another FF non*G? I would understand that this is difficult if the system will not accept the bag - but still this should be manually adaptable.
c) if it was just an FF number - you could have just let her have it her way to leave your *G number in there and change it later at the gate.
I agree with c) which was the obvious and sensible course of action for the OP to follow. (Or even change it online themselves).
I think, however, that you have misinterpreted a) and b). It is not that the agent didn't know how to change the number. In many cases, an airline will object to the perks of one status card being used on a flight, while the miles are instead diverted to another.
Star Alliance seems to be the alliance that is the most stringent about this.
The agent was thinking thus: in order to avoid the €35 bag fee, the *G status should remain associated with the flight. The "cost" of claiming the free bag allowance via that status was that the miles should count towards that programme.
http://www.flyertalk.com/forum/star-...programme.html
http://www.flyertalk.com/forum/lufth...-programs.html
http://www.flyertalk.com/forum/aegea...ssible-lh.html