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Old May 29, 17, 3:46 pm
FlyerTalk Evangelist, Moderator: American Express, Citi, Diners Club, Signatures
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Originally Posted by pesos View Post
... I have a feeling they are somehow blocking them due to her being an additional cardholder on my spg personal card, but my understanding is this should not preclude her from getting the bonus points. ...
You are correct, holding a supplementary card is irrelevant. There's no benefit to calling before the amount of time specified in terms of the offer. If it says (example) eight weeks, that clock does not start running on the date the qualifying transaction posts, but rather when that transaction appears on a statement.

American Express using batch processing to award bonuses. If a qualifying transaction is not picked up on the earliest possible date the system doesn't keep looking for transactions on that date, it will be picked up weeks later, -or- not at all. If the full number of weeks has passed you should contact them with all of the relevant documentation, including a copy of the original offer.
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