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SAS Go Light [FAQ & Discussions]
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May 29, 2017, 2:11 pm
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Join Date: Sep 2005
Posts: 1,760
Most of those phone agent have no clue what they are talking about, but they saved a lot of money by outsourcing it.
If you are worried, just bring a print of the website stating 1 free bag and you should be fine.
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