Originally Posted by RGMD11

Well its finally happened,its bye bye BA,after the fiasco of today,i have finally had enough of BA,i have been GGL for 3 years,which means bugger all with BA and their lame service recovery,after several calls to GGL in Manchester,

It's a genuine sorry (yes,i feel sorry for the staff and their well being) but it's simply not a consistent service,after various calls with various staff answering,i was given several answers to the same question,and the over riding impression of no immediate power to rectify a service recovery problem,extremely poor in my view,

So now i am £205 out of pocket buying a virgin walk up fare ticket,and tomorrow £600 odd buying a new ticket with KL to get me where i need to be,what happened to endorsing tickets with other carriers !,oh yes that involves money,

Alex Cruz you are a disgrace to the airline buisness,and i sincerely hope he falls on his own sword after the fiasco of yesterday and today,

It's not just about my own events of today,BA is a shadow of it's former self as are most legacy airlines these days,but YES there are other options/alternatives available,and without going into details,i have had the pleasure of several other carriers in SH and Lh recently with substantially better products,both soft and hard,I only have a spend of £12/14k a year with BA,so small fry to them,but for me and from now on that money will be spent elsewhere,

Good Riddance
BA