Originally Posted by
j1194
I believe you are incorrect, please provide a source. The EXP desk said you have to use 500 mile upgrades for award ticket upgrades.
The AA website disagrees with you. It states EXP receives complimentary upgrades on award tickets and only has to use 500-mile upgrades for companions on award tickets.
https://www.aa.com/i18n/aadvantage-p...s-benefits.jsp