Originally Posted by
JackE
Assuming it's not a simple mistake, then crappy and unethical, not illegal. There is a higher bar before not fulfilling a legal contract becomes a crime.
This.
Things like this seem to happen around major events. Properties open inventory before putting booking conditions in place and then go back and threaten to cancel if those conditions are not met. Or, worse yet, they have sold rooms at standard rates and then set the prices for the event and go back and threaten to cancel if the customer does not accept the new higher rate.
Start by finding your confirmation with the fully refundable terms and then call. Before going off the deep end, make certain that this is not an error. It may be. Or it may be that the property is simply testing to see if people comply. Most will. But, if you complain, the property will relent.
Remember, you hold zero cards here. It is CES and the property can resell that room for more (without even knowing your rate). So, push hard sure. Fight, not.