Originally Posted by
offerendum
Indeed! In the end every GOOD luxury hotel should qualify for this list. Many "special concepts" are chi chi in my eyes, did stay in some of this hotels and often didn't really mention a difference.
"many" but not necessarily all
when it is just part of normal hotel service, sometimes there are behind the scenes operational details. sometimes staff (who?) reach out to all guests before arrival. sometimes there are staff who have no face to face interaction, but are in an office at the hotel, who communicate via phone/computer. i dont think any luxury really do this with call center staff, with exception of loyalty programs.
Originally Posted by
scented
What were your favorites? Which properties go beyond Guest Relations and what are their structures?
Who made your stay special? I would not limit this thread to just butlers
operational structures at any given hotel/resort and figure out which ones are the best.
I'll start with a few favorites...
better understanding of your favorite properties for this
MacMyDay's reports include pretty detailed comparisons of dedicated staff (good and bad)