scented

We all love luxury hotels and resorts and their countless ways to personalize our stays and interact with us to deliver a rewarding and special experience. Though some properties are known to go the 'extra mile' and have special ambassadors in place, who help them achieve just that. What were your favorites? Which properties go beyond Guest Relations and what are their structures?

Would love any contribution as it would help create a list of special hotels -- so when we travel to a destination we know exactly what to expect in terms of service delivery. Who made your stay special? I would not limit this thread to just butlers, but also include city hotels -- some are somewhat better. This also helps to better understand operational structures at any given hotel/resort and figure out which ones are the best.

I'll start with a few favorites...

Four Seasons Hotel Des Bergues, Geneva
"Guest personal assistant" -- for every floor, not particular to suites, dedicated manager for suites. Only hotel in Geneva to feature this concept.

Cheval Blanc, Randheli
All guests: "Majordomes" and "Alchemists" -- Butlers and Concierges, dedicated to several villas.

The Siam, Bangkok
Butlers -- Each villa has own butler, who tends to several suites but is readily available. Two shifts/two butlers: available from early morning until around 10 PM. Also act as Concierge, can organize about every aspect of your stay. Also take time to serve your in-room dining and in restaurant. Available for every guest, irrespective of category.

Four Seasons Hotel Hong Kong
Guest Relations Ambassadors & Managers for suites & VIPs
Executive Club staff received favorable comments in the past, especially Exec Club Manager Ms Phoebe Ma.
Executive Club access crucial at this hotel, available for every category at a charge
Also: Guest Experience Department, lead by a Guest Experience Manager

Four Seasons Hotel George V, Paris
Suite guests and VIPs get own Ambassador, Guest Relations Manager
From Deluxe Suite ++

Aman-i-Khas
Each tent assigned full time butler (lives on property) and is on duty to take care of you 24 hours a day. Received favorable comments from many regulars here

Amanpulo
Guest Assistants available for every category, act as Concierge, Front Desk etc.
Villas get live-in butler, plus chef

Would love to get a better understanding of your favorite properties for this... mods can merge if there is already a list?

Also interesting would be highest end resorts (think North Island, Laucala, etc) -- some here could add, you know who you are!