FlyerTalk Forums - View Single Post - The Laylow, Autograph Collection -- Honolulu/Waikiki, Hawaii [Master Thread]
Old May 21, 2017, 11:29 am
  #122  
ikwia
 
Join Date: Mar 2005
Programs: UA 1K and PP, AA PPro (3MM, former CK), Marriott Ambassador and LTT, Uber One
Posts: 1,346
Originally Posted by sutho
why was your colleague negative about the property?
His biggest issue was the misrepresentation regarding the "lounge". He stayed very close to opening, and they were claiming to have an "executive lounge", without any mention that it did not meet the standards of a traditional Marriott-family lounge...he feels that he was even led to believe (prior to his stay) that the "lounge" would include evening food and drink options. He also had some complaints about ongoing work to finish up the property, which he felt was being done at inappropriate times for a leisure-centric property, and a staff that was either apathetic or overly aggressive in trying to be "helpful".
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