Originally Posted by
brillb
My attempts to get an amex representative to even listen to what I was trying to explain have been futile. I literally just had one of them tell me "your card isn't contactless" <facepalm>!!
Not sure why companies hire people, fail to train them, and are willing to embarrass themselves to save a few bucks. The people who help customers with inquiries on chat and on the phone represent the company.
A customer service rep needs to understand that customers know what card they have.