Originally Posted by discoverCSG

Date: January 14, 2017
AAdvantage Status: EXP, Emerald
Fare class: Deep discount Y AAVacations, upgraded to J using SWU
What happened: NRT-DFW new 777-200ER changed to old 777-200ER a few minutes after my upgrade cleared at T-24. J is not lie-flat on the plane I actually flew; flight was otherwise on-time and pleasant.
Compensation: I didn't make any complaint, but AA Customer Relations proactively sent an e-mail the following business day apologizing for the inconvenience of crossing the Pacific in a non-lie-flat seat and deposited 25,000 AAdvantage miles in my account.