FlyerTalk Forums - View Single Post - BA's predatory cancellation policy
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Old May 20, 2017, 10:21 am
  #15  
Ber2dca
 
Join Date: May 2014
Location: DMV
Posts: 2,092
A lot of non-frequent flyers may assume that if a flight can be cancelled it also means a full refund (because the ideas are so entwined in our minds). Airline staff will generally not explain this is not ever the case with the 'heavily discounted' non-refundable tickets the vast majority of regular customers purchase - unless you specifically ask them.

In other words, what they say to you is factually correct - "yes you can cancel this flight and re-book" - but they are under no obligation to advise you that there will be no full refund of your first booking (as the assumption is in your head and not anywhere on paper). Is that sneaky? Perhaps. Though the intention may not be to deceive you but it may simply be a case of being too lazy to do more than just answer direct questions. It's definitely not great service but also entirely legal.
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