Beckles

I'm glad it worked out for you and that they found an acceptable solution. It's easy to criticize other employees for not bending the rules, it's really the same old 'no waivers, no favors' policy. To me there have always been two sides to that coin that does not make one side the clear cut winner. Many customers would say, "well, they should give us favors and waivers as customer service gestures." The problem there is that the rules become inconsistent in their application, which is not fair to the customers who don't receive the favors and waivers, even if they ask and are told no. The other problem becomes you have some customers (not saying you, but let's say someone else using the same story) whose electricity goes out nearly every week to get rebooked from the usually cheaper FNT flights to the more expensive (and possibly non-stop) DTW flights.