Originally Posted by
Marko123
I think what he's getting at is people might complain but they are still buying tickets so why would the airline want to change anything.
Exactly.
Originally Posted by
joshua362
Or with 4 majors, a horrendous lack of competition since the last studies, any complaints are falling on deaf ears? When they tend to act lock-step in a race towards the bottom, what's point in listening?
When you look at the buyouts, mergers and acquisitions, usually the larger, more powerful company becomes the legacy company. In the Southwest/AirTran merge, either airline could've been the legacy. If it was AirTran, that would signify that people weren't happy with Southwest and AirTran's policies were the better of the two.
Obviously, Southwest was the name they stuck with in that merger, which signifies that any complaints are in the minority. They could have easily gone with AirTran's system of assigned seats instead.