United was once my favorite Airline.
Being SFO based, I grew up with many friends who ended up working for United. My Parents flew Pan Am and remained loyal to UA when they took over the SE Asia routes. Coming of age, I remained loyal to UA and chose them during the initial stages of my Corp life.
Now, they're utter crap post merger. Maybe it'll improve over time, but going to avoid them for the time being; not easy being SFO based.