For those who've applied in branch, may I ask how you found your local BRM?
I called up one branch and was told I can schedule an appointment with a "RM" as s/he travels between locations and isn't regularly available.
I called up another branch and the rep wasn't too sure what a BRM is, so put me on hold. A few minutes later, said she looked it up, and told me that BRMs only consult with $1M/year revenue businesses. She recommended I consult with a business banker instead, who was readily available daily, and that s/he would be able to help with business credit cards. And then if need be, that banker would direct me to a BRM...
Thanks!